Canceling an EverQuest for the Macintosh Account

You may cancel your subscription by going into the EverQuest for the Macintosh Launchpad. After logging in with your Station Name and password, click on "Billing". Then click the "Edit Account" button. On the new screen select the Cancel Subscription option. You will be taken to a new screen asking you if you are sure you want to cancel the subscription. If you wish to continue with the cancellation click the "Submit" button.

All subscription cancellation requests become effective at the end of your current subscription cycle (i.e. at the end of your 3-Month subscription). You will still have access to EverQuest for the Macintosh until your current subscription expires.

***NOTE: If you cancel within the free month, you will not be billed for your subscription and your EverQuest for the Macintosh subscription will remain active until the end of the free month.

Our policy is that we do not give refunds for subscription you have already purchased after your free month is over.

If you cannot cancel your EverQuest for the Macintosh subscription online or you are having problems canceling your account, you can contact Sony Online Entertainment Customer Service team at (858) 537-0898. Customer Service Representatives are available weekdays from 9:00 AM to 6:00 PM PST (12:00 AM to 9:00 PM EST), except holidays.

If you are not in the USA, or can not call, email eqmac@soe.sony.com with the following information:

EverQuest for the Macintosh Station Name
Account Key(s)
Billing Address
Date of Birth
Zip Code