Contact Us

Email Contact: eqmac@soe.sony.com

For technical, account, billing issues please email eqmac@soe.sony.com. Before sending your email, please specify the nature of your inquiry in the subject of your email (i.e., technical issue, account issue, billing issue, in-game bug). A Customer Service Representative will respond to your email as quickly as possible.

Live Chat Contact: http://www.station.sony.com/en/instantchat.jsp
Live Chat hours are 9am to 6pm PST, Monday through Friday.

Phone Contact: (858) 537-0898
Phone Support hours are 9am to 6pm PST, Monday through Friday.

For in-game support for all in-game issues, contact eqmac@soe.sony.com and include "In-game help" in the subject line. A Customer Service Representative will respond to your email as quickly as possible.