Dial Up Connection Troubleshooting

The following is information that may help you with your dial-up connect. Though EverQuest for the Macintosh supports a minimum dial-up connection of 28.8, the recommended dial-up connection is 56k or better.

You can have your local phone company check your phone lines for signal noise by asking for a "56k Quality Test". Your local phone company should provide this test at no charge. Excessive signal noise can cause a disruption in the data flow, which in turn would affect your connection to our servers.

Also, search for and open the "datarate.txt" file from the EverQuest for the Macintosh folder. To get to the EverQuest for the Macintosh folder, double-click Hard drive, click Applications, double click EverQuest folder. The original value is "5.0". Change it to "3.0" and save the file. This will reduce the size of the packets being transmitted and received by EverQuest For The Macintosh. This has helped many other phone modem users.

Specific Problems for AOL Users

Some AOL users will experience problems logging into EverQuest for the Macintosh. Make sure you are using the Master AOL Login and that you are minimizing AOL after connecting.

AOL uses a timing system that will disconnect users after about 40 minutes of browser inactivity. An easy way to get around this is by typing the phrase "smile4u" in the KEYWORDS section of the AOL program.